Upgrade StorageZotero Storage Problem
My Zotero Storage says that I am over quota because I have approximately 400 mb of data and the storage only recognizes 100 mb. The problem is, I paid to receive 5 GB of storage, recurrent, which should have begun the 25th of February. This is reflected in my account but not in my actual storage available. The text is provided below.
---------------------------------------------------
Current Storage Plan
Quota 100 MB
Expiration Feb 25, 2012
Current Usage
My Library 421.3 MB
Total 421.3 MB421.3%
Current Subscription
One year subscription. Your current subscription will not be automatically renewed.
Must renew by: Feb 25, 2012
Scheduled Changes
Old Quota: 10240
New Quota: 5120
Effective: Feb 25, 2012
New Expiration: Feb 25, 2013
-----------------------------------------------------
How can this situation be rectified? I have already attempted to email storage@zotero.org and have not received a response of receipt or a solution.
Thank you for any help on this matter.
---------------------------------------------------
Current Storage Plan
Quota 100 MB
Expiration Feb 25, 2012
Current Usage
My Library 421.3 MB
Total 421.3 MB421.3%
Current Subscription
One year subscription. Your current subscription will not be automatically renewed.
Must renew by: Feb 25, 2012
Scheduled Changes
Old Quota: 10240
New Quota: 5120
Effective: Feb 25, 2012
New Expiration: Feb 25, 2013
-----------------------------------------------------
How can this situation be rectified? I have already attempted to email storage@zotero.org and have not received a response of receipt or a solution.
Thank you for any help on this matter.
-
fcheslackYour subscription has been fixed.
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.