zotero 2.0 macword integration incompatible with firefox 10.0.2- HELP!

laminkoff
I just upgraded my firefox and when I try to install the macword plug in for word 2011 my computer is telling me that it is incompatible with firefox 10.0.2- the most updated version. What can I do to make them compatible? Or do I need to upgrade to an older version of firefox? If so, which version works with zotero 2.0 for mac?

thank you!
  • adamsmith
    Do you really mean Zotero 2.0? That's no longer supported and certainly not compatible with FF10. For FF 10 you will need to use Zotero 3.0.3 and the respective MacWord plugin.
  • sandylocks
    I received the same incompatibility message and I'm using Zotero 3.5. Do I need to uninstall Firefox?
  • adamsmith
    There also is no Zotero 3.5 - I assume you're referring to the Word plugin (that should indeed be version 3.50? Please carefully check the versions of your software - Zotero (standalone? FF plugin?), Zotero word plugin, python ext, Firefox, OS

    You will definitely not have to uninstall Firefox.
  • sandylocks
    Yes, the word plugin is 3.5. I'm using Zotero via FF 10.0.5. The error indicates that the plugin is disabled because of incompatibility, and it appears in the Tools/Extension menu of FF.
  • adamsmith
    again, please carefully check your versions. There is no such thing as FF 10.0.5. The most recent versions are 10.0.3 and 11.0
    You can try re-installing the Zotero word plugin, that might help.
  • sandylocks
    10.0.2
  • sandylocks
    I tried it three times and the message is the same. The only thing I haven't rebooted the computer...yet
  • adamsmith
    do that first. Then we can see what's next. In that case it'd be useful to get your other version numbers though - OS and python ext.
  • sandylocks
    OK, problem solved! I disabled, shut it all down, reopened Word and all is working fine.

    Thanks!

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