"Zotero 3.0 could not be installed because it is not compatible with Firefox 3.0.19"

brekhusr · January 31, 2012

This is the message a library patron of mine gets whenever she attempts to install Zotero 3.0. This despite the fact that she has updated her Firefox browser all the way to 9.0.

dstillman · January 31, 2012

Then something is wrong with her Firefox profile, and she'd be better asking Mozilla.

brekhusr · January 31, 2012

I've referred her in that direction - to https://support.mozilla.org/en-US/kb/ask.

Did this sort of problem also occur with prior versions of Zotero? Did people end up having incompatible add-ins, or was something just corrupted in the profile?

dstillman · January 31, 2012

I can't tell you what's causing it, just that it's not a Zotero issue. Compatibility checking is handled by Firefox, and clearly that message is wrong (if she is in fact using Firefox 9.0).