zotero word 2008 mac integration problems

sregoort
Hello Zotero!

this is the error I get after downloading the plugin for word mac:
Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Firefox.
And this I already did several times

I have word for mac 2008
I use snowleapard
I haver zotero 2.1.10
the other program I downloaded before I downloaded the zotero for word plugin as stated on the instruction page.
Please help me!!!! I need this for my paper due end of the week!
Thank you for you help!

Sanne
  • dstillman
    Provide a Report ID after generating the error.
  • sregoort
    report id 1181357966
  • dstillman
    There are no Zotero errors in there. Restart Firefox, reproduce the error, and try sending in another error report before restarting Firefox.
  • sregoort
    1397800164

    i tried downloading the 2 add-ons again, but the same error remains
  • judemaey
    Hello everyone,

    I encounter the same kind of error. I try to install the plugin for Word (Mac) and when I restart Firefox I get the same message :

    "Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Firefox."

    My settings:
    - Snow Leopard (10.6.8)
    - Microsoft Word for Mac 2011 (14.1.10)
    - Firefox 8.0.1
    - Zotero 2.1.10

    I have tried to uninstall and install everything again (including PythonExt), but I still get the error.

    Thanks for your help.
    Juliette

    Report ID: 572403235
  • sregoort
    Hi Juliette,
    What kind of office pack do you have? Is it in English or another language? Because it does only work with the English version. Thats what I found.
    Good luck!
  • judemaey
    edited December 14, 2011
    Thanks for the tip!
    My Office pack is in French, so that might be the source of the problem (and unfortunately it seems impossible to change). But it's weird because the Zotero plugin worked before and I have the impression it has stopped working since one of the last updates of Firefox (I don't remember which one exactly, there were so many updates recently).
  • Simon
    Is PythonExt enabled in Tools->Add-ons->Extensions?
  • judemaey
    Problem solved!
    I thought PythonExt was enabled, but it wasn't. I feel really dumb now :)

    Thanks a lot for the pieces of advice.

    Juliette

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