plug-in for Word stopped responding

sorin
I've been using Zotero with Word for many months, and it just recently stopped working. In Word, I can click on any of the Zotero options in the "Add-in" menu, but none of them do anything. Word itself still works fine, just not Zotero.
  • adamsmith
    Start with these:
    http://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear

    If they don't help, see if you can provide an error report ID from the gears menu in Zotero.
  • sorin
    The toolbar *does* appear - I've got the "Add-In" menu in Word and I can see all of the usual options (like to add a reference). But when I click on any of the options in this menu, nothing happens.
  • adamsmith
    follow the steps nevertheless.
  • sorin
    Here is my error report ID: 23851925
  • adamsmith
    it's not clear if you tried re-installing word components?
    If you did w/o success - which OS and Word version?
  • sorin
    I re-installed *everything* from scratch and rebooted. Shouldn't have to do that, but it did eventually work.
  • adamsmith
    most likely you didn't have to do that either, but I'm glad it's working again.
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