Zotero Word plug-in not recognizing my library?

I have been using Zotero for the last six months, building up a pretty large library for my thesis -- it's worked like a dream. Now, When I use the insert citation on the word bar, it does the following: (1) a citation in my endnotes is (randomly?) accessed, (2) a dialog box pops up informing me that the citation is not available in the database, do I want to substitute it, yes, no, cancel?

If I check "Yes" the library comes up, the reference being rejected is in fact there. But there appears to be a disconnect between what's happening in my document and the library. What to do? I am due to file my thesis this week, and trying not to panic!
  • Chris - please don't double post. Every post is read.
    For a start, make a copy of your thesis document and work with that.

    There are two possibilities of what you might be seeing:
    1. You have deleted one or several references from your database - possibly duplicates - and now Zotero can't find them. Note that if you deleted one of two identical ref. items, for you, the item is still there, but for Zotero you may have deleted the one you cited so it's not there anymore.

    Solution: Just follow the instructions and select the items Zotero is missing - if it's only a couple that shouldn't be too much work.


    2. For some reason your database isn't the same one that you used to create the citations from. The most typical way for this to happen is if you exported your database as Zotero RDF and the re-imported it, which will give you all the same items back, but they'll all have different internal Zotero IDs, so Zotero doesn't know that.

    Solution: uhm - not so much. If you have a real back-up
    http://www.zotero.org/support/zotero_data try restoring from that.
    If you don't, you may very well be stuck re-inserting all your citations.
  • edited August 23, 2011
    Adam
    Thanks for your input. I ended up re-inserting all 250 plus citations. But have learned an important piece of information about duplicates from your answer.

    I had written the thesis in eight different chapters, then joined them together into one long manuscript.

    Was that the problem? Is there a way of doing that to be sure that it is NOT problematic?

    Chris
  • Ah yes, you should have mentioned that was the case, I'm sorry I didn't think of it:
    If you join documents, like chapters of the dissertation, you need to do one of two things:
    1. Paste chapter 2-8 behind chapter 1 or
    2. If you're going to past all chapters into an empty document, first prepare that document by either inserting one random citation or by selecting a citation style under "Set Document Preferences" of the Zotero Word plugin.

    If you don't do either of these, references in the final document won't be recognized as Zotero references. Makes sense?

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