Whenever I try to sync my Zotero, there comes an error "Request timed out". How can I fix this or is it a bug? User name as well as password ar correct. Please help me!!
not sure how to provide the Debug ID, but this is the Debug Output:
(3)(+0013877): Unverifying storage
(3)(+0000012): Getting Zotero sync password
(3)(+0000004): Username not set before getting Zotero.Sync.Storage.WebDAV.password
(3)(+0006123): WebSocket error
(1)(+0000001): WebSocket connection closed: 1006
(3)(+0000001): Delaying 60000 ms
(3)(+0020190): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000001): HTTP POST "{"username":"Katharina.Sch","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(3)(+0030008): [ConcurrentCaller] Error in function (0/4, 0 in queue)
(1)(+0000002): Error: Request timed out Error: Request timed out Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:91:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:395:23 From previous event: credentialsKeyPress@chrome://zotero/content/preferences/preferences_sync.js:117:7 onkeypress@chrome://zotero/content/preferences/preferences.xul:1:1
(3)(+0000003): [ConcurrentCaller] All tasks are done
Upgrade Storage
(3)(+0013877): Unverifying storage
(3)(+0000012): Getting Zotero sync password
(3)(+0000004): Username not set before getting Zotero.Sync.Storage.WebDAV.password
(3)(+0006123): WebSocket error
(1)(+0000001): WebSocket connection closed: 1006
(3)(+0000001): Delaying 60000 ms
(3)(+0020190): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000001): HTTP POST "{"username":"Katharina.Sch","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(3)(+0030008): [ConcurrentCaller] Error in function (0/4, 0 in queue)
(1)(+0000002): Error: Request timed out Error: Request timed out Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:91:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:395:23 From previous event: credentialsKeyPress@chrome://zotero/content/preferences/preferences_sync.js:117:7 onkeypress@chrome://zotero/content/preferences/preferences.xul:1:1
(3)(+0000003): [ConcurrentCaller] All tasks are done
(1)(+0000001): HTTP POST https://api.zotero.org/keys failed with status code 0
(2)(+0000001): Channel status was 2152398850
(3)(+0000003): Alert: Request timed out
(3)(+0009795): Getting Zotero sync password
(3)(+0000004): Connecting to streaming server at wss://stream.zotero.org/
(3)(+0013014): itemTree.render(). Displaying Item Tree
(3)(+0007049): WebSocket error
(1)(+0000000): WebSocket connection closed: 1006
(3)(+0000001): Delaying 60000 ms
But from the looks of it, all your network connections in Zotero are just failing, so you wouldn't be able to generate a Debug ID either.
See Connection Error.