[JavaScript Error: "Error: Could not remove C:\Users\[…]\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm" {file: "resource://zotero-winword-integration/installer.jsm" line: 194}]"
Likely due to security software on your computer. Delete Zotero.dotm manually from that folder, restart Word and confirm that the Zotero tab is gone, close Word, and then try to reinstall the plugin from the Cite pane of the Zotero preferences. Assuming that fails with an error, follow the manual installation instructions.
Hi I have deleted Zotero.dotm but I have been unable to restore the plugin. I cannot follow the manual installation instructions. It was working fine for me previously.
We can't help if you you don't take the time to actually explain exactly what you're doing and exactly what's happening. Remember, we can't see your screen, and we have no idea what you mean if you just say "I cannot open this".
See Steps to Reproduce for the kind of detailed, step-by-step description we would need to help you.
When I am following the manual installation for word plugin it says: Word for Windows Open the Zotero installation folder (usually C:\Program Files (x86)\Zotero). In the installation folder, open extensions\zoteroWinWordIntegration@zotero.org\install, where you can find a copy of the Zotero.dotm file. I am unable to open these files
Meaning what, though? What are you trying? Literally, what are you clicking on your screen? Pretend you're talking to someone on the phone and describing every single thing you're trying to do. That's the kind of description we need to help you.
Upgrade Storage
I have deleted Zotero.dotm but I have been unable to restore the plugin. I cannot follow the manual installation instructions. It was working fine for me previously.
See Steps to Reproduce for the kind of detailed, step-by-step description we would need to help you.
Word for Windows
Open the Zotero installation folder (usually C:\Program Files (x86)\Zotero).
In the installation folder, open extensions\zoteroWinWordIntegration@zotero.org\install, where you can find a copy of the Zotero.dotm file.
I am unable to open these files