Can't open Zotero menu in Google Docs

freeejazzz · March 22, 2022

I'm guessing this is Docs problem and not a Zotero problem...

When I try to open the Zotero dropdown menu in Docs, nothing drops down, which means I can't add any citations. I tried the keyboard command as well, but nothing happened. The link below is a screenshot of what happens when I click on the menu: https://drive.google.com/file/d/185z5Deq9dwXNrq4myoglHhCz1jrUAxRQ/view?usp=sharing

Any thoughts?

Thanks,
Doug

adomasven · March 22, 2022

Try disabling other extensions temporarily and restarting the browser.

freeejazzz · March 23, 2022

Unfortunately, I'm still experiencing the same issue.

adomasven · March 23, 2022

Which browser are you using? Could you submit a Report ID from the Zotero Connector?

freeejazzz · March 23, 2022

My report ID is 1819982159.

My browser is Brave, OS is Windows 11 and Zotero is v6.0.2.

Thanks again!

dstillman · March 23, 2022

That's from Zotero, not the Connector.

freeejazzz · March 23, 2022

Sorry about that! The ID is 350739975

adomasven · March 24, 2022

We've seen brave browser break Zotero Connector before and you have other extensions that affect Google Docs installed. You should try using the Zotero Connector in a fresh Brave profile and otherwise try reporting this to Brave support.

freeejazzz · March 28, 2022

OK, that seems to have it working. Thanks for the great help!