Sharing to iOS Beta

philligc · January 25, 2022

I'm running into an issue where the share to Zotero does not work for all situations. Specifically, I cannot share YouTube and Medium to Zotero. It results in the following on my iPhone, "An error occurred. Please try again."

I've tried to log in and back out of Zotero, but it still has the same issue. I am unsure if I need to set up something or if only specific sites can share with Zotero. Thanks for the help!

dstillman · January 25, 2022

Can you provide a couple URLs that aren't working for you and Debug ID for a save attempt from each? Both are working for me.

philligc · January 26, 2022

Thanks for the quick response.

Here's an article from Medium that I tried to share:
Debug ID: D49633934
Article Link: https://link.medium.com/hv1rnHCG7mb

Here's a YouTube video I tried to share:
Debug ID: D613964639
https://youtu.be/a7pYtvo2u3I

Please let me know if any other info is needed, and again, thanks for the quick response. The recent updates have been fantastic - thank you!!!

dstillman · January 26, 2022

ExtensionStore: could not load attachment - cantLoadWebData

It does look like you're getting a weird error. @michalrentka will need to take a look.

dstillman · January 26, 2022

@philligc: We've added some additional logging for this in build 184. Could you generate another Debug ID from that?

philligc · January 27, 2022

Thanks again for the quick response. Here is another:

https://youtu.be/W9SbLWUsvAk
Debug ID: D1807000481

michalrentka · January 27, 2022

Hi @philligc, are you trying to share those from safari browser or directly from youtube app?

philligc · January 27, 2022

I’ve been trying to share from the YouTube app. Also, when I tried Medium articles it was from the app as well.

philligc · February 1, 2022

Greetings @dstillman and @michalrentka,

I've been trying to play around to see if there is anything else I can figure out or re-create. I deleted the app on the iPhone and re-installed it. I tried the following links, and they did not work (same error as before):

YouTube App
https://youtu.be/6x1i0K4Eg1g
Debug ID: D337757062

Medium App
https://link.medium.com/TWAoAMLxhnb
Debug ID: D61545782

As a side note, I tried sharing from Safari, and they worked successfully without any issues. I did the log from share through saving to Zotero. I don't know if this helps, but I wanted to give as much information as possible.

"Inc" Article
https://www.inc.com/jessica-stillman/to-be-more-successful-follow-elon-musks-advice-redefine-word-rude.html?cid=sf01002&fbclid=IwAR13TxALEwlXpoBigrlygGwSnh4te778CeCaTu3FqVKUo
Debug ID: D2101957464

Medium Article (same as above, but in Safari vice Medium App)
https://betterhumans.pub/your-first-five-steps-to-set-up-a-slipbox-in-obsidian-73bf54587e76
Debug ID: D315289564

Thanks again for the help!