Unlimited Storage Plan yet still have this error

rhafia
You have reached your Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server.

See your zotero.org account settings for additional storage options.

Report ID : 584077059
  • dstillman
    You're syncing with a different account from the one you're posting from, which has the subscription.

    If you'd like us to transfer your storage subscription to the one you're using to sync, email us at storage@zotero.org with a link to this thread and the account you're using to sync.
  • dr.rhafia
    Can you please do that as honestly I don’t know how to figure it out to which account I am syncing with
  • dstillman
    We've transferred your storage subscription to your second account.
  • dstillman
    edited April 20, 2021
    (Note that you may want to transfer ownership of your group libraries to this account as well. The groups aren't using any storage now, but storage does draw from the quota of the account owner.)
  • adamsmith
    You can see the account you're syncing with in the sync tab of the Zotero preferences.
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