Can't unlink citations

I can't unlink citations from my document. I started a fresh document as a trial, and can build a bibliography fine, but I get an error message when clicking on 'Unlink Citations'. The error reads 'Zotero Integration Error: Zotero experienced an error updating your document.' I'm using Word 365 for Mac. Thanks. Tim
  • This happens in, say, a completely new document with a single citation?

    What's the full, exact version of Word?

    Can you provide a Report ID?
  • It did, yes. In fact, I solved it just by reinstalling the Word plugin again. I tried this once before, but it didn't make any difference, but the second time it did. I don't know why, but it seems to be working again, both in a new document and in the original one I had a problem with. Thanks.
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