Cannot install Word add-in

Hi all,

The Word add-on disappeared from the Microsoft Word. I have tried to
- add it through Zotero / Edit / Preferences / Word processors / Install Word add-in
- Zotero / Tools / Add-ons / disable and enable again
- to add the add-in file into C:\Users\pmi\AppData\Roaming\Microsoft\Word (there was no "STARTUP" folder in this location - a tutorial indicated that there would be)

None of these worked. Any other tips?
  • edited January 25, 2021
    If there's no Startup folder, that's likely why it's not working (though you don't say exactly what happened when you tried to reinstall).

    See the manual installation instructions, which explains how to find the current Startup folder. If it's set to a non-existent folder, you should recreate it.
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