Zotero missing from Word ribbon

Not sure if anyone knows how to fix this.

I reinstalled the Zotero software and tried the suggestions mentioned here: https://www.zotero.org/support/word_processor_plugin_manual_installation#manually_installing_the_zotero_word_processor_plugin. However, the Zotero is still missing from Word.

Is there anything else that I can do to get it back? TIA.
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