WebDAV: The server could not be reached

edited April 23, 2020
Hi,

I'm trying to sync attachments over WebDAV, but zotero claims, that it cannot reach the server. I were able to open the webdav share in in the Micorsoft Explorer and to map a drive with it.

System:
Zotero 5.0.85
Windows 10 1809

Debug output:
(3)(+0147839): Unverifying storage

(3)(+0000001): WebDAV: Clearing cached credentials

(3)(+0000001): CookieBlocker: Removing https://domain\user:********@ssl/teams/subfolder/Shared Documents/General/zotero/ from blocklist

(3)(+0000000): CookieBlocker: Removing observers

(3)(+0000001): Getting WebDAV password

(3)(+0000004): WebDAV password hasn't changed

(3)(+0000000): Unverifying storage

(3)(+0000002): Verifying storage

(3)(+0000001): Getting WebDAV password

(3)(+0000003): CookieBlocker: Registering observers

(3)(+0000001): CookieBlocker: Adding https://domain\user:********@ssl/teams/subfolder/Shared Documents/General/zotero/ to blocklist

(3)(+0000001): HTTP OPTIONS https://domain\user:********@ssl/teams/subfolder/Shared Documents/General/zotero/

(3)(+0000001): {}

(3)(+0000017): CookieBlocker: Ignoring cookies for https://domain\user:********@ssl/teams/subfolder/Shared Documents/General/zotero/

(1)(+0009015): HTTP OPTIONS https://domain\user:********@ssl/teams/subfolder/Shared Documents/General/zotero/ failed with status code 0

(2)(+0000001): Channel status was 2152398878

(2)(+0000003): Channel status was 2152398878

(1)(+0000002): The server ssl could not be reached.

(1)(+0001393): WebDAV verification failed

Any hints?

Thank you
  • edited April 23, 2020
    All that shows is that an OPTIONS request is being rejected at the connection level. I'm afraid there's nothing more than we can tell you from our end. You'll have to figure out why that's happening.

    A certificate error is supposed to result in a different error message, but if the server is using a self-signed certificate, it's definitely that, and you'll need to follow the certificate override instructions linked from there.
  • Thank you for the advice. I will discuss this with my colleagues.

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