Zotero connector issue

O.B.

I can't use the Zotero connector and that the report :

[JavaScript Error: "TypeError: Cannot read property 'length' of undefined
at Object._updateExtensionUI (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:504:30)
at Object.onTabActivated (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:156:28)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:877:28"]

Thanks for your help,
OB

dstillman

https://www.zotero.org/support/reporting_problems

We need a Report ID and a description of exactly what you're trying and what's happening.

O.B.

Hy,

Here is the Report ID :1346331930
but I'm not sure that it match with my issue, because the Error occur when I try to save an article on the internet witch the Zotero connector button

A pop up window open and say : "The Zotero Connector was unable to communicate with the Zotero application."

I try to reinstall the Zotero Conector twice but nothing change.. (and Zotero is always open in my computer and I've already made the latest update)

Thank you,
OB

dstillman

See https://www.zotero.org/support/kb/connector_zotero_unavailable

O.B.

I already have done that too, but when I click on the URL it says that "“Zotero Connector Server is Available” so I don't know what to do next ?

dstillman

It says what to try on the linked page.