Fail to sync on a new Mac with a 2GB account[error ID:306375784]

yxli
Since I bought a new mac these days, I can successfully got most of my old papers from my account. I have payed for the 2GB sync service, and it worked well in the past.
However when I add new papers and pdfs on the old computer(windows), I fail to get those attachments on the new Mac by syncing.
And today I found my new one cannot sync at all. cry for it. The error report ID is 306375784
Thank you for any help!
  • dstillman
    edited April 4, 2020
    What do you mean by "cannot sync at all"? Can you provide a Debug ID (different from a Report ID) for a sync attempt that's not working at all on the new computer?

    In general, for problems syncing data, see Changes Not Syncing. If items are syncing but files aren't, see Files Not Syncing.
Sign In or Register to comment.