Nothing will save to Zotero

Hello, nothing will save to Zotero. I downloaded it for Chrome and am using a mac, but no matter which site I go to, it's just the gray document icon, and nothing happens. When I clicked on the link (in some other forum discussion I found) to test the connection, it said zotero connection is available. I also 'reset translators', and that did not help either. I also updated Chrome, but that did nothing. Now I am saving to zotero online, but I'm really trying to reduce how many sites I have open (and nothing is actually saving to zotero online anyway), and I would just like things to save to zotero. Also I can't find the "debug id' that other discussions talk about. pls help
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