Cannot save the folder to zotero

Problem: I cannot save multiple articles to my library.
I used EBSCOhost for research. after the searching results page showing up, i pressed the little yellow folder icon. it shows (save to zotero ebscohost, has access to this site). then the selecting window poped up, i chose select all and ok. the error message shows (An error occurred while saving this item. See Troubleshooting Translator Issues for more information.)


Process: I've tried everything on the Troubleshooting page but doesn't work. this is my last step.

PS: it works if i open the link of one specific article and save it with the grey page icon. but with the yellow folder icon and selecting window, even i only select one article, it still can't save anything.
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