Conflict resolution error

swvanlandingham

Hi,
I'm struggling with a conflict resolution error. I have used zotero on my laptop for years, but recently have tried to sync it with another computer. I keep getting a conflict resolution error message saying "the following item has been changed in multiple locations" and won't sync. When this happened to me before, I deleted the item and fixed the problem. Oddly, this time I can't locate the item anywhere - not on either of the computers, nor on my online zotero account. My report ID is 1719209462. Can you help me?
Thanks!

bwiernik

When you get the conflict resolution video, can’t you just select the version you want to keep and then click OK?

dstillman

More info: https://www.zotero.org/support/kb/repeated_conflicts

swvanlandingham

Hi! Sorry for the delayed response - thought I replied but it didn't save.

@bwiernik I have tried selecting both the local and the remote versions, in turn, and the same error message keeps popping up and Zotero still cannot sync. I don’t anticipate needing to use this reference anymore, which is why I just tried to delete it, but I can’t find it to delete.

@dstillman I appreciate the link - that seems to describe my situation but I'm not really sure where to go from here.

Any thoughts?

dstillman

The point is that the conflict resolution dialog isn't an error. If you're actually receiving a sync error, that's what you need to tell us, and you need to tell us what it says.

If you are receiving an error, can you provide a Debug ID (different from a Report ID) for a sync attempt, clicking through the CR window and waiting until you get the actual error?

swvanlandingham

Thanks for clarifying. I logged back in today and now I'm not getting an error, though I did with my first few attempts - odd! I will reach out to you again if it recurs. Thanks for your help.