Can't attach PDFs Report: Error report: 825796612
The error message appears when I try to open a PDF file originally uploaded to my online Zotero account and then synced to the Zotero app on my Mac.
I believe that the above issue is related to another issue and the way I sought to resolve it.
Due to intolerable slowness on my Mac Mini, I recently created a new Apple ID and migrated my apps and data to that new ID. When I opened Zotero in the new Apple ID, the different collections and their contents were all in order, but I was unable to view the PDFs that I had attached to many of the entries.
Looking at the different folders in Zotero, I guessed that the problem might be that it was still looking for the Storage folder in the old Apple ID. I found that, brought it over to the new ID, and now can access all my attached PDFs. When I try to attach a new PDF to an entry, however, nothing happens. I am guessing that Zotero is able to find existing PDFs in the Storage folder, which is why I can see them, but when it uploads a new PDF, it tries to store them to a location generated/remembered from the old Apple ID, which is invisible/inaccessible from the new one. Does that make sense?
Any advise on how to remedy this would be hugely appreciated.
Thank you.
I believe that the above issue is related to another issue and the way I sought to resolve it.
Due to intolerable slowness on my Mac Mini, I recently created a new Apple ID and migrated my apps and data to that new ID. When I opened Zotero in the new Apple ID, the different collections and their contents were all in order, but I was unable to view the PDFs that I had attached to many of the entries.
Looking at the different folders in Zotero, I guessed that the problem might be that it was still looking for the Storage folder in the old Apple ID. I found that, brought it over to the new ID, and now can access all my attached PDFs. When I try to attach a new PDF to an entry, however, nothing happens. I am guessing that Zotero is able to find existing PDFs in the Storage folder, which is why I can see them, but when it uploads a new PDF, it tries to store them to a location generated/remembered from the old Apple ID, which is invisible/inaccessible from the new one. Does that make sense?
Any advise on how to remedy this would be hugely appreciated.
Thank you.
This is really just a macOS question, not a Zotero question, but you should be able to do a Get Info for the data directory, click the lock icon, make sure it's set to Read & Write for your user account, and then choose "Apply to enclosed folders…" from the gear menu.
Re: the rename feature, I put the cursor over attached pdf, click while pressing the control key and get a menu that includes “Rename File from Parent Metadata.” I select that, but the name of the file doesn’t change. It used to...
The attached file could not be found at the following location:
/Users/[MYAPPLEUSERID]/Zotero/storage/GDM26ALE/Carol Gluck Japan's Modern Myths.pdf
It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to zotero.org.
Before I reinstalled Zotero (see above), I created a backup of associated folders in a separate location. Comparing the two "storage" folders, I see that the names for the newly installed "storage" subfolders largely correspond to the earlier ones. I just looked at /storage/GDM26ALE/ in my backup storage folder and it indeed contained "Carol Gluck Japan's Modern Myths.pdf". As a test, I moved that to the newly created /Users/[MYAPPLEUSERID]/Zotero/storage/GDM26ALE/ folder. I was able to open the file and also the use the "rename" function. I could compare the two "storage" folders and perform the same operation manually for all subfolders containing stored .pdf files, not touching any other subfolders in "storage." This seems possible and a solution, but are there risks/undersides I'm not aware of?