Report ID: 717417937 Translator Problem
Hello!
I just downloaded and installed Zotero for Windows and the Firefox add on a few hours ago, so they should be up to date.
I am sitting at my work PC and we use a proxy. I have the problem that no PDFs are downloaded. I used sciencedirect as a source.
Also no metadata is added if I insert a PDF and run a metadata search on it.
I also use Zotero at home, with my Mac. Thats why I know that it should be working and that the proxy of my company is probably the problem.
I also did the troubleshooting
https://www.zotero.org/support/troubleshooting_translator_issues
and i know that there are issues when using a proxy and sciencedirect
https://www.zotero.org/support/known_translator_issues
Does this mean I basicly have to live with that and that I cant use Zotero at work? Or is there something I can change or any kind of workaround?
Best regards and thank you for your help.
Christina
I just downloaded and installed Zotero for Windows and the Firefox add on a few hours ago, so they should be up to date.
I am sitting at my work PC and we use a proxy. I have the problem that no PDFs are downloaded. I used sciencedirect as a source.
Also no metadata is added if I insert a PDF and run a metadata search on it.
I also use Zotero at home, with my Mac. Thats why I know that it should be working and that the proxy of my company is probably the problem.
I also did the troubleshooting
https://www.zotero.org/support/troubleshooting_translator_issues
and i know that there are issues when using a proxy and sciencedirect
https://www.zotero.org/support/known_translator_issues
Does this mean I basicly have to live with that and that I cant use Zotero at work? Or is there something I can change or any kind of workaround?
Best regards and thank you for your help.
Christina
The Debug ID is D1763853769.
And when i select Zotero Error Report, it says "invalid response from repository"
Error submitting output
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
https://www.zotero.org/support/kb/connection_error
You'll need to try the things suggested there.