Zotero not adding my citation

Hi, I am having trouble with my Zotero not adding my citations. It was working fine and then all of a sudden just stopped. This is when I click 'Add/Edit Citation. It takes me to the pop up screen, I search for the citation and enter, the document then adds this {citation} without any of the details, a few seconds later it says that there has been an error.

Using Mac, latest version of Zotero and have done updates on Word. Have tried to restart everything, it is still not working.
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