problem between zotero and the browser connector

elise.drilhon

hi, i can't save any items in zotero even so i downloaded the browser connector. Also when i create a collection in the library it won't appear in the extension when i try to save an item. I use a mac and chrome.
thanks for your help !

dstillman

hi, i can't save any items in zotero even so i downloaded the browser connector.

What is happening, exactly?

Also when i create a collection in the library it won't appear in the extension when i try to save an item.

What do you mean by that? What do you see?

https://www.zotero.org/support/reporting_problems

elise.drilhon

when I try to save a web page or text by clicking on the connector button, nothing appears in the zotero library.

i created a file in the library to organize my research items but it won't appear in the window when i try to save items with the browser connector. i can only save the item in the library but even when i click on the button, there is nothing in my library.

dstillman

when I try to save a web page or text by clicking on the connector button, nothing appears in the zotero library.

But what exactly do you see in the browser itself?

elise.drilhon

it is just written "saving to --> my library".

elise.drilhon

down below the name of the document/page is written (with sometimes "snapshot" added)

dstillman

Is “My Library” a drop-down menu? Is there a button next to it to expand the popup and show the collections list?

elise.drilhon

yes exactly. But the thing is there is no collection lists appearing even though i created one in zotero :/

dstillman

Did you create the collection in your local Zotero or online?

Can you provide Debug IDs for both Zotero and the Zotero Connector for a save attempt?

elise.drilhon

i created the collection in my local zotero.
what is a debug ids?

dstillman

I provided a link to instructions.

elise.drilhon

here is my report ID for Zotero: 855225447
report ID for connector: 1925282538

dstillman

Those are Report IDs, not Debug IDs.