Zotero close unexpectedly while adding citation (mac word 2010)

Hello, I work with zotero and word 2010 for mac. Yesterday while I was working zotero stoped to add citation in my document. Every time I tried Zotero stop working and the message "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?".
So I tried to reinstall zotero, now when I try to add citation the massage "Zotero quit unexpectedly" appears.
I have alreay tried different citation, or copying the paper into a new document or try to add citation in a totally new document: the same problem every time. I have seen that other people experienced the same problem, but i didn't get the solution.
Please help me asap as I can't go on no longer with my work.
Thank you
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