Bibliography disappeared

Dear members,
My MS word doesn't show the biblography and I refreshed the Zetero but it didn't work. All the references in the documents disppeared. How to fix it?
  • My MS word doesn't show the biblography
    What does it show? If there's no bibliography, you should just need to insert a bibliography.

    Do you have active Zotero citations throughout the document?
  • It doesn't show after inserting. Sometimes, citations appear automatically and sometimes disappear
  • I don't know what you mean by that. What exactly are you doing and what exactly is happening? See Steps to Reproduce for the kind of report we need.

    It might help to take a screenshot or screencast that shows what you're describing, upload it somewhere (e.g., Dropbox), and provide a link here.
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