problems with zotero

Siyamali10 · March 25, 2019

I'm having trouble with Zotero and don't know what to do. When I am adding a citation there will be lots of codes instead of regular citation. In addition, I get an error message when I create a bibliography (Zotero experienced an error updating your document.
The operation couldn't be completed. (OSStatus error -1728.) @[setTextRaw:field.m:436]) .

I updated my Mac to the latest software (I had problems before I updated). I also updated the word and Zotero without success. I get the same error messages in both old and new document. I looked at previous documents where Zotero has worked before, and my previous citations have been replaced by codes. Hope you can help me figure out the problem.

dstillman · March 25, 2019

What exact version of Word?

Siyamali10 · March 25, 2019

Version 16.23

dstillman · March 25, 2019

And you're saying you get this the first time you try to insert a citation in a brand new document?

dstillman · March 25, 2019

Also, what version of macOS is this?

Siyamali10 · March 25, 2019

yes, I get this the first time i try to insert a citation in a brand new document.
The version of macOS is 10.14

Siyamali10 · March 25, 2019

My Zotero worked just fine a month ago, so i really dont understand what happened to it.

dstillman · March 25, 2019

Does it happen with every item and every citation style?

Siyamali10 · March 25, 2019

yes

dstillman · March 26, 2019

OK, @adomasven will need to take a look.

You can also try reinstalling the Word plugin from the Cite pane of the Zotero preferences and then restarting Word, though that probably won't make a difference.

Siyamali10 · March 26, 2019

I tried that too, but it didn't work

Siyamali10 · March 26, 2019

found out that if I right click on the code that comes up by citation and select enable / disable field code, the usual citation comes up. But I have to right click for every citation. How can i permanently disable the field code

dstillman · March 26, 2019

Oh, sorry, I thought you were saying you were getting an error in every document.

If you're seeing code, that's just Word field codes.

For the document where you're getting an error generating the bibliography, just delete the bibliography completely and reinsert it.

Siyamali10 · March 26, 2019

Its fine, I should have fortmulateded me better.
Thank you for the help!