Can't save to Zotero application

Hello, I installed zotero chrome connector and zotero standalone application yesterday. Boh seem to be well installed but I am unable to save anything from Chrome to the app. I've tried the help sources on the previous forums and not sure I'm doing it correctly but nothing seems to change. There is a disk type icon in my browser and the web link says zotero is available, I have no other extensions on my browser. I could not submit an error report a message came up saying it wouldn't send

Any advice greatly appreciated.
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