Problem with Zotero citacions


I wrote a thesis n Word and now i would like to add some citacions. But if i add a new citation, zotero puts always (1) . I use Vancouver Style. If i press on the refreh button, the number changes correctly. But it always takes like 30 seconds to refresh everything. How can i find a solution?

I tried to put some citations in another Word document and it worked without any problem. I dont know why it does not work in my thesis document.

Can somebody help me please?

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