zotero connection issues

cmsmithslt · September 23, 2018

My Zotero seems to have stopped working, since the last update. I use it on Chrome, and now when I try to save an item to zotero, nothing at all happens. In the preferences it says that Zotero is currently available (the standalone is open on my laptop). Of course I checked the troubleshooting page and I can load http://127.0.0.1:23119/connector/ping. Which says Zotero is available but in preferences it says Zotero is unavailable, and that receiving end does not exist. I was wondering if my storage is full, but I understand that if that is the case I should get an error message to tell me. I am also struggling to find a method for checking the storage status of my account... I wonder whether there is a really easy solution that I am just missing. If anyone could help it would be much appreciated.

Thanks in advance for any help!
Chris

adamsmith · September 23, 2018

You've tried restarting your computer? Beyond that, someone else will have better advice on how to troubleshoot this, but what I can say it that this definitely has nothing to do with storage. You don't need/use storage to save items to Zotero locally, which is wha the connector does.

dstillman · September 23, 2018

@cmsmithslt: See https://www.zotero.org/support/kb/connector_zotero_unavailable