Not able to sync on Mac OS X Yosemite 10.10.5

krish.sinha

An error occurred during a connection to api.zotero.org.

SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

dstillman

Are you able to provide a Report ID? (If not, you can paste in the contents of the error report or email the report contents to support@zotero.org with a link to this thread.)

dstillman

Also, have you been able to sync up until now? Zotero 5.0.55, which was just released, does a much better job of showing connection and security errors that would've prevented syncing before, but it shouldn't cause any new problems.

krish.sinha

Thanks for the reply.

Currently using Zotero 5.0.55, and getting the same error.

I tried to "Report errors..." but got the following message:
Invalid response from repository

adamsmith

see the alternative noted by dstillman:

(If not, you can paste in the contents of the error report or email the report contents to support@zotero.org with a link to this thread.)

dstillman

@krish.sinha: You didn't say whether this was actually new in 5.0.55, but there's a good chance this is due to security software on your system intercepting requests.

See https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products for discussion of this error in Firefox (which Zotero uses as a base).