Freeze when updating items
Report ID: 1819561933
My Zotero freeze whenever it starts "updating items". Zotero is not responding only in this situation. It can work well if I stop syncing. However, this makes me unable to sync the items I update recently in the group library.
My Zotero is the latest version: 5.0.53
My computer system:
Edition: Windows 10 home
Version: 1709
OS Build 16299.522
I have checked the link about "Freeze issue in Windows 10 1803 when use UTF-8 as default code page" but I was not able to find the option of disabling the function.
My Zotero freeze whenever it starts "updating items". Zotero is not responding only in this situation. It can work well if I stop syncing. However, this makes me unable to sync the items I update recently in the group library.
My Zotero is the latest version: 5.0.53
My computer system:
Edition: Windows 10 home
Version: 1709
OS Build 16299.522
I have checked the link about "Freeze issue in Windows 10 1803 when use UTF-8 as default code page" but I was not able to find the option of disabling the function.
Debug ID: D1404337942
Thank you.
https://forums.zotero.org/discussion/comment/224277#Comment_224277
I am not sure if you can get the full logging report from the debug report because Zotero is not responding whenever it starts to update items. I observed many times and found that it syncs well when it shows "preparing sync" or "downloading items". It freezes as soon as it shows "updating items".
Do you think that I need to change data directory? I am using Default (C:\Users\name\Zptero) Data Directory Location.