Zotero connector doesn't work

Cosimo81
yesterday I updated the safari extension and since then the button no longer captures anything, it remains gray. Can you help me? Thanks!
  • dstillman
    What version of Safari? Can you provide a Report ID?
  • Cosimo81
    Latest version. How I do a report ID?
  • dstillman
    I provided a link to instructions.
  • Cosimo81
    No errors have been logged since Zotero started.

    version => 5.0.47, platform => MacIntel, oscpu => Intel Mac OS X 10.13, locale => it-IT, appName => Zotero, appVersion => 5.0.47, extensions => Zotero LibreOffice Integration (5.0.13.SA.5.0.47, extension), Zotero Word for Mac Integration (5.0.15.SA.5.0.47, extension)
  • Cosimo81
    When I click on Zotero preferences on web page, it doesn't work
  • dstillman
    What Safari version and what Zotero Connector version? ("Latest" isn't sufficient.)
  • Cosimo81
    Safari 11.1; Zotero connector 5.0.37
  • Cosimo81
    When I click on Zotero preferences on web page, it doesn't work
  • dstillman
    That combination should certainly work, and does for me. Try restarting your computer and try disabling all your other Safari extensions if you haven't yet.
  • Cosimo81
    I did that a lot of time!!!
  • dstillman
    OK, sorry about that — it looks like it was broken in certain non-English locales.

    Can you install this beta build and confirm that it fixes things for you?
  • Cosimo81
    Thanks, but I won't instal beta. When will a new official version be released the problem will be solved?
  • dstillman
    It's perfectly safe (the main change from the release version is this fix), it has no effect on your data, and you can uninstall it or switch back to the release version immediately (though there's not much point switching back to a broken version). We'll release it sooner if you can confirm that it fixes the problem for you.
  • Cosimo81
    how can I return to the official version?
  • dstillman
    You just reinstall it.
  • Cosimo81
    Yes, it work. The problem is solved! Thanks a lot!!!
  • dstillman
    Thanks. 5.0.38 is now out, so you can switch back to the release version.
Sign In or Register to comment.