Zotero beta error: id must be a positive integer

mscmilan

Hi everyone,

I have this problem (screenshot: https://i.imgur.com/LwDJdlL.png) after upgrading to the latest Zotero beta 5.0.35-beta.1+e3dee4dee on Microsoft Word 365 ProPlus ver 1705 (build 8201.2213) / Windows 10 64-bit, core i5, 16 GB RAM, 512 GB SSD. Before that, I encountered constant Word crashing when trying to insert citation on a 60 pages w/ 100+ citations. I had followed the guide in this thread (https://forums.zotero.org/discussion/67158/error-report-id-1139674803-word-crash-when-adding-new-ref/p2).

What should I do then? Any suggestion is appreciated!

Thanks!

adamsmith

A Debug ID from Zotero for an operation that triggers this would likely be helpful:
https://www.zotero.org/support/debug_output#zotero_508_and_later

bwiernik

I’m getting the same error with the current beta.

For editing a citation:
D1479051146

For adding a new citation:
D172830663

This appears to only be an issue with documents created before the changes to the integration code that have a substantial number of citations. I am getting it with numerous longer papers, but not with shorter ones with only one or two citations or with documents made after the beta release.

bwiernik

In another document, I’m getting an “index not defined” error.
D2085558773

rkehrberger

[Merged from another thread]

Hey Guys,

since the last update of Office 2016 for Mac (16.9) and Zotero standalone (5.0.35-beta.4+2194dff7a) the error "id must be a positive integer" appears when I try to insert a citation or change the document preferences. I tried to narrow the error down to a specific citation which doesn't work. Sometimes, when I delete (either) half of the document, the error stops to appear and I can insert a new citation, sometimes this does not help. The document has around 200 pages and somewhat over 1000 citations.
Citing in new documents works without any problems.

I have also sent you an error report (no. 1653955) and would really appreciate your help! Thank you so much!

adomasven

Could you produce a Debug ID from Zotero?

Otherwise, it is recommended to switch back to the stable build of Zotero. Word for Mac 16.9 support is not guaranteed to be bug-free on our side and the current beta has big changes to the underlying word plugin logic within Zotero too, which is likely to compound buginess.

adamsmith

You're on the beta on purpose? This is a known issue. If you need this to work right now, downgrade to the stable release by re-installing from zotero.org/download

If you want to help troubleshoot this in the beta (which would be great) edit your first post to include [beta] and @adomasven will be in touch here.

rkehrberger

@adomasven sure, I have just sent the Debug-Log with the ID D1421958876

@adamsmith of course I can help troubleshoot. I am not really experienced when it comes to coding e.g. but maybe I can of help to you guys, as I really appreciate your work.

dstillman

I've merged @rkehrberger's thread into this one, since it's the same issue.

dstillman

The "id must be a positive integer" error should be fixed in the latest beta.

mscmilan

I re-installed the latest stable version (5.0.34). The problem is gone for now. Thanks for the help guys!

rkehrberger

@dstillman I can confirm that in the latest beta the error does not appear anymore. Thank you for taking care and fixing this!

However inserting citations now takes forever (about 30-40 secs before something happens). This could be due to the size of the document but did not appear before the update to Word 16.9.

Edit: This does also not appear in the latest stable version.