Upgrade StorageInstall Plug-in Microsoft Word
Just purchased a new Mac and cant figure out how to install the plug in into Microsoft Word. Is there a customer service number I can call?
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adamsmithThis is where support happens. Which exact version of Word are you using? It'll be something like 15.41 or so.
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Williams394I have Word 2016. I have a MacBook. I downloaded Zotero 5.0 but can't figure out how to add the plug in into word.
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adamsmithWord 2016 isn't precise enough. See https://support.office.com/en-us/article/About-Office-What-version-of-Office-am-I-using-932788B8-A3CE-44BF-BB09-E334518B8B19?ui=en-US&rs=en-US&ad=US#ID0EBCAAA=Mac for finding the exact version you're using.
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Williams394My version is 15.41
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adamsmithThere appears to be a problem that appeared with the 15.41 release of Word for Mac (15.40 worked just fine). Follow this thread: https://forums.zotero.org/discussion/69433/plug-in-issue-word-could-not-communicate-with-zotero#latest for updates.