How to install mac word 2016 plugin

jchen8

I followed the instructions on the Documentation page to install the plugin, but it did not work. Do I need to install Firefox for that? I did not use Firefox before in my previous laptop and it worked perfectly. Please let me know what to do. Thanks

bwiernik

You don't need to install Firefox. Can you tell me in detail exactly what steps you've followed and what has happened as a result?

Please also follow the troubleshooting steps here:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#mac

Word 2016 for Mac is sometimes problematic regarding getting third-party add-ins installed.

jchen8

Hi, I followed the instructions on installing mac 2016 plugin described here: https://www.zotero.org/support/word_processor_plugin_installation

The only document I can download from this page was "Install Word for Mac Plugin 3.5.14 (Firefox extension)." But this file does not work for a mac since its extension is xpi. I don't know if there are any other files that I can use to install a word plugin.

bwiernik

Those instructions are only for "Zotero for Firefox". They don't apply to Zotero Standalone. Try to use the "Reinstall Word Plugin" button in the "Word Processors" tab of the "Cite" pane in Zotero's settings. If that doesn't work, then please following the Word 2016 troubleshooting instructions I linked to above:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#mac