Report ID 20022719

Error syncing my firefox zotero plugin with my account library.

When I pull up the Zotero plugin on my Firefox browser, it has an empty library (save for two items: "New Tab" and "Zotero Quick Start Guide." My account library still exists, but I can't get it to show up on the plugin ... only on the Zotero website when I log in.

Also, when I try to add citations using the Word Plugin in Microsoft Word, it doesn't have my references available - I think because neither the Firefox plugin or Word Plugin seems to be synced with my Zotero account properly. How do I fix this?
  • Error connecting to server. Check your Internet connection.
    This is pretty unusual in Zotero for Firefox, assuming Firefox is otherwise working normally. Can you access https://sync.zotero.org/? (It should say "Nothing to see here.")

    If it's still not working, I'd recommend just restarting your computer and trying again.
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