Imports not saving to library

Hi,
I'm having problems importing from the web. I've recently signed up to Zotero and have been unable to import anything at all. When I use my zotero icon to import to a library the journal/page/etc always shows as being added to my library but never appears.
I am also admin in a group and when I am in the group library I am unable to import but again the document shows as being saved to my library not the group library.
I am able to manually add documents to the both library's ok. Other members of the group can see my manual additions but not imports from the web.
I have tried uninstalling and reinstalling Zotero and the Word plugin but am still having the same issue.
Help!!
  • It sounds like you might be using Firefox with Zotero Standalone and not sharing their data directory:
    https://www.zotero.org/support/kb/sharing_data_directory

    If that doesn't fit the description, could you describe your Zotero set-up a bit more (which browser, add-on, etc.)
  • edited July 12, 2016
    Great! This has now fixed it, thank you!
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