Problem exporting collection - help urgently needed!
Dear community,
I am currently trying to export a collection from my library (and another one from my group library). I have right-clicked on my collection in Firefox and tried the Zotero RDF format and BibTex format. The exporting process starts but it simply does not stop for hours...- maybe due to the high number of pdfs?
I tried yesterday and it was ongoing for 4 hours and that is when I closed Firefox...
I have also tried to export a sub-collection as Zotero RDF and it very quickly tells me: An error occurred while trying to export the selected file. (Java Script)
I am not sure what to do and need to admit that I am not a computer expert...
I need to urgently export the collections with the pdfs attached as I promised them to a client.
Any help would be highly appreciated!!!!
Thx
Lily
I am currently trying to export a collection from my library (and another one from my group library). I have right-clicked on my collection in Firefox and tried the Zotero RDF format and BibTex format. The exporting process starts but it simply does not stop for hours...- maybe due to the high number of pdfs?
I tried yesterday and it was ongoing for 4 hours and that is when I closed Firefox...
I have also tried to export a sub-collection as Zotero RDF and it very quickly tells me: An error occurred while trying to export the selected file. (Java Script)
I am not sure what to do and need to admit that I am not a computer expert...
I need to urgently export the collections with the pdfs attached as I promised them to a client.
Any help would be highly appreciated!!!!
Thx
Lily
If that's the case, could we get an error report for the subcollection export?
https://www.zotero.org/support/reporting_problems
Thank you very much for your reply.
I checked my Zotero which is up-to-date. However, I noticed that my Firefox is not (version 45...).
I have now also tried to export single files. It worked for one file but when I tried others (independent of whether it contained a pdf or not) it did not work.
I am hesitant in posting the error message in the forum as it also contains some personal information as I noticed. However, I forwarded it accordingly.
Your help would be highly appreciated!
Thx
Lily
Here is the error ID: 1470898948
However, when trying to export either a collection or a sub-collection it does not give me an error notification as such but it showing me the green bar that items are exporting but it does not stop for hours. This is independent of trying to export the full collection, a sub-collection or only a single item.
Here are the steps:
1. Open Zotero in Firefox
2. Right click on sub-/or collection in "My Library"
3. Click on "Export Collection"
4. Choose either Zotero RDF or Bibtex (does not work with both versions) -- here export notes and export files are activated
5. Save in folder
--> the exporting process starts
When trying to export a collection it does not tell me anything but the "exporting process" does not stop for hours
--> the exporting process starts and it tells me "Java Script" - "An error occurred while trying to export the selected file."
This is when I tried to export a sub-collection
--> I also tried to export single files (with and without pdfs attached) and except for one file without a pdf it also did not work and the exporting process did not stop...
I hope the above description is any helpful.
Many thanks,
Lily
@Dan -- anything in there?
@Leah -- while we wait to hear back, could you check your database integrity in the advanced tab of the Zotero preferences?
1. Action menues
2. Preferences
3. Advanced
4. Check Database Integrity
--> no errors were found in the database
I tried to export sub-collections again including only three articles and that worked surprisingly!
Following I tried to export the library and here I got the error message again.
ID: 706553345
Steps:
1. Right click on library
2. Export Item (Zotero RDF)
3. Saving in folder
4. Export started --> error message (Java Script)
Thank you!
Leah
1) with an incorrect filepath specified under relative links in the advanced tab of the Zotero preferences
2) When creating a fielpath that's too long.
To check on 2 -- could you try exporting to a location with a short filepath, i.e. pretty close to your C: directory?
That could be it!
I tried to export in into a folder of our company's server...
I will try now to export it onto my desktop instead and will let you know it that works.
How long should the export of a large library with ca. 300 pdfs take in average?
Many thanks!
Lily
Many thanks!!!!
SOLVED
Lily