Stand alone: Error - XUL Runner does not work any more

bwig
Hey Folks,

After booting my Zotero it loads for a long time, than does not respond and at last chrashes showing "XUL Runner does not work any more".

Has anyone encountered this problem so far? Can anybody help me?

Thank you, yours sincerely

bwig
  • dstillman
    What's the exact message you're receiving? I'm pretty sure it's not that. (Among other things, it'd be "XULRunner", not "XUL Runner", so I'm guessing you're paraphrasing or translating.) Copy and paste from the error message if possible.
  • bwig
    Hey,

    of course you're right I'm paraphrasing & translating. These are the details (as I am german I pushed the german version though google translator):

    "XUL Runner no longer works

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: zotero.exe
    Application Version: 41.0.2.5765
    Application Timestamp: 561ed96c
    Fault Module Name: mozglue.dll
    Fault Module Version: 41.0.2.5765
    Error module timestamp: 561ee53f
    Exception code: 80000003
    Except offset: 0000ec91
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1031
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789"

    I am sorry for the trouble,

    thy for the efforts
  • dstillman
    No, that's the point — we want the original message, not a translated version.
  • dstillman
    Seems like the equivalent English message here is "has stopped working", which is a Windows error.

    How much RAM do you have on this computer, and have you tried starting Zotero immediately after restarting your computer and before starting any other programs? It looks like your Zotero is trying to download your entire library, which is quite large, and crashing in the process.

    Do you have any other computers where Zotero is fully in sync already?
  • bwig
    I have 8GB RAM just tested your suggestion, to no avail. Stilkl got this message:

    XULRunner funktioniert nicht mehr

    Problemsignatur:
    Problemereignisname: APPCRASH
    Anwendungsname: zotero.exe
    Anwendungsversion: 41.0.2.5765
    Anwendungszeitstempel: 561ed96c
    Fehlermodulname: mozglue.dll
    Fehlermodulversion: 41.0.2.5765
    Fehlermodulzeitstempel: 561ee53f
    Ausnahmecode: 80000003
    Ausnahmeoffset: 0000ec91
    Betriebsystemversion: 6.1.7601.2.1.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 0a9e
    Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
    Zusatzinformation 3: 0a9e
    Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

    My home laptop works just fine with the lated sync.

    As i have the entire library already on this pc this seems odd, there are jeust a few changes (including a new subcollection).
  • dstillman
    This computer is doing a full download of your library, which can happen for a few reasons. This should normally work fine, but it's apparently overwhelming your computer — Windows can be a bit fragile in this regard.

    The easiest thing to do at this point would be to manually transfer the zotero.sqlite file from the Zotero data directory on your other computer to this one (using Dropbox, etc.). Before doing so, you can export any new items on this computer to Zotero RDF (sorting by Date Added in the middle pane) and maybe take a screenshot of the items in the new subcollection, and then import those items into the transferred database.

    The next major version of Zotero, due out soon, will avoid situations like this where a full download is necessary, and it should better handle syncing of very large libraries (which yours is) in general.
  • Debbie Ellen
    Hello

    I am having the same problem on a laptop. In my case I'm only trying to import (having exported using Zotero RDF format) 262 references with notes and files. This doesn't seem like a huge database yet it keeps crashing. I get a partial import which is a bit random in terms of what has come in... then if I try again I get duplicates but still a partial import.

    This is supposed to be part of a process to get a sub collection online so I can share it; I tried this option because I don't want to upload/share my entire library. I'm using a different machine and a different zotero account to do the import so I don't confuse when I go to put the collection online.

    Its driving me nuts.
  • adamsmith
    crashing as in Firefox shuts down?
    Could you send a crash report and post its ID here?
    https://support.mozilla.org/en-US/kb/mozillacrashreporter
  • Debbie Ellen
    The message says APPCRASH (no ID that I can identify other than XULRunner has stopped working

    App name - zotero.exe
    Version - 41.0.2.5765
    Timestamp - 561ed96c
    Fault module name - xul.dll
    FM version - 41.0.2.5765
    Time stamp - 561ef906
    Exception code - 80000003
    Exception offset 006631ca
    OS version 6.1.7601.2.1.0.256.48
    LocaleID 2057
    Add info1 - 0a9e
    Add info2 - 0a9e372d3b4ad19135b953a78882e789
    Add info3 - 0a9e
    Add info4 - 0a9e372d3b4ad19135b953a78882e789

    As I said before its only 262 references...
  • DrDebbieEllen
    @adamsmith

    The message says APPCRASH (no ID that I can identify other than XULRunner has stopped working

    App name - zotero.exe
    Version - 41.0.2.5765
    Timestamp - 561ed96c
    Fault module name - xul.dll
    FM version - 41.0.2.5765
    Time stamp - 561ef906
    Exception code - 80000003
    Exception offset 006631ca
    OS version 6.1.7601.2.1.0.256.48
    LocaleID 2057
    Add info1 - 0a9e
    Add info2 - 0a9e372d3b4ad19135b953a78882e789
    Add info3 - 0a9e
    Add info4 - 0a9e372d3b4ad19135b953a78882e789

    As I said before its only 262 references...
  • adamsmith
    Same questions Dan was asking above:
    Is the data directory in a custom location? How much Ram do you have available?
    Is auto sync disabled?
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