Sync Error (Report ID 913755563)

I'm experiencing constant sync errors, similar to https://forums.zotero.org/discussion/58737/sync-error/

My report ID is 913755563 and 1779319685.

I can browse to https://sync.zotero.org and https://api.zotero.org just fine (shows as "Nothing to see here").

I have checked the database integrity (no error).

I have also restarted Firefox (version 46) with only Zotero addon with Word & LibreOffice integration addons enabled. The same error still happened (Report ID 1779319685).

Debug ID: D817827653
  • There's a good chance it won't help, but could you install the latest 4.0 Beta and see if that makes a difference? If not, you can reinstall the latest version from the main download page.

    A few people have reported this problem with Firefox 46, but we haven't been able to reproduce it, so we're trying to narrow down the possible causes.
  • Hi Dan,

    I haven't got the chance to try your suggestion of installing the Beta version of Zotero, but the sync is running right now (progress bar and spinning arrow).

    My problem must have been related with networks, because the sync is running after I changed these:
    1. Firefox proxy settings. Probably my office's network admin changed something. I changed the proxy settings for HTTP and HTTPS.
    2. WebDAV file sync. Now I use WebDAV file sync (wasn't using it before).

    I do not know which of the two is the culprit.
    Aaaand there, the sync is done!

    Is there a way to mark this thread as closed?
  • Glad to hear it's working now. If this comes back, let us know in https://forums.zotero.org/discussion/58790/error-connecting-to-server/ and subscribe to that thread for updates. Thanks.
This discussion has been closed.