Firefox only saving to Standalone as a Webpage
So I have Zotero Standalone and the Firefox add on installed. They were working fine until suddenly the Firefox button no longer saves as a citation. When I go to pages with the PDF instead of saving as a journal article, it will only save as a web page.
When I click the Z in the address bar I get this error: "Zotero Standalone was launched but is not accessible. If you experienced an error opening Zotero Standalone, restart Firefox."
I have restarted Firefox, restarted Zotero, opened Firefox first, opened Zotero first, nothing is working and it's really frustrating! I am not tech savvy at all, so any help is appreciated!
When I click the Z in the address bar I get this error: "Zotero Standalone was launched but is not accessible. If you experienced an error opening Zotero Standalone, restart Firefox."
I have restarted Firefox, restarted Zotero, opened Firefox first, opened Zotero first, nothing is working and it's really frustrating! I am not tech savvy at all, so any help is appreciated!
1) the version numbers of Zotero both Standalone and the Firefox add-on
2) an error report ID from Zotero standalone
https://www.zotero.org/support/reporting_problems#provide_a_report_id
As for versions, it looks like the Firefox Add on is 4.0.29.7 (I tried to reinstall the add-in when it stopped working so it's updated through today) and the Standalone is 4.0.29.5.
[JavaScript Error: "1460579794294 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
http://127.0.0.1:23119/connector/ping
Let us know exactly what you see (expected is something like " "Endpoint is not supported by this application")
Could you get us a debug ID from Standalone (different from an error report) that includes trying to save an item from Firefox?
https://www.zotero.org/support/debug_output
The Debug ID is D288654484
"Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0"
According to the instructions I'm reading it should say "Win64;x64" where mine says "WOW64", but the instructions are for an old version. Does this give you the info you need or do I need to look at something different?