cannot add bibliography

Tatiana Degai

Error ID 277589117 I am using Zotero on Mac in Word 2014 . I did not have problem adding citation. But now it does not allow me insert bibliography saying : Zotero experienced an error updating your document. state.registry.registry[blobjr.strings.first_blob] is undefined
My document is 200 pages long and a have many multiple citations. Is there a resolution? I need it fast since I need to submit a document by Sunday.

Tatiana Degai

Oh. And now it does not allow me add any other citations as well pointing at the same error

Tatiana Degai

Zotero experienced an error updating your document.

sep is undefined

adamsmith

This is probably your best choice: https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

bridgewater

I got the same issue and in my case, Zotero failed to read the bulk citations like [26-55].

The solution is that:
(1) Delete bulk citations. (sorry, I don't know how to name this kind of citation)
(2) Delete Bibliography.

Then make the citations and add Bibliography again. It works now.

derekh

report id: 1360817465

I have just found the 'sep undefined error'. I am trying to cite an article that I have added to my list. The title included single quotation marks. When I removed the quotation marks from the title it worked fine, and I added them back in to the document inside Word. But there must still be a bug.

USing Firefox / Mavericks / Word for Mac 2011

adamsmith

Thanks -- was that a single smart quote (i.e. ‘ or ’) or a straight quote (')? Was that article/item imported from somewhere online? Could you give us the URL?

derekh

I'm not sure exactly what kind of quotes are being used but the article is available. It was at http://www.tandfonline.com/doi/abs/10.1080/15295039809367030. To be honest I am confused about the difference but it looks like the 2 might be surrounded by straight quotes and the U by smart quotes.

thanks for whatever you can do.

DWL-SDCA

Both the single and double quotation marks in the article are "smart" quotes -- that is, the leading and trailing marks are symmetrically different.

I, for one, hate smart quotes in metadata but like them in printed material. Am I correct that some translators convert smart quotes to straight marks? Do any styles convert straight to smart?

adamsmith

I don't think we have any translators converting straight to smart quotes, at least none that I'm aware of. Styles only convert straight to smart, not the other way around (though I think they could: if you have straight quotes set up in the locale, I think the style would convert _to_ straight quotes).

I've seen one other similar error report related to smart quotes in metadata. I'll try to get Frank to have a look.