Impossible to insert a bibliography

Hello everybody,
I am using Zotero with Mac and word 2016. I am writing a big manuscript, 450 pages. I didn't have any problem to insert citations but now I need to insert the corresponding bibliography and when I click on the button, nothing happens...
Anyone knows what the problem could be ?
Thanks a lot!!!
Marjorie
  • Which citation style?
    Does absolutely nothing happen or do you get {bibliography} where you're trying to insert?

    How long have you waited (Word for Mac can be a bit slow with Zotero, as you've probably noticed).

    (And just to be sure: you did insert the citations using the Word add-on, correct?)
  • I am using the following style : American Psychology Association 6th

    When I am trying to insert, sometimes nothing happens and sometimes {citation} appears (in French).

    Yes, I used the word add-on correct to insert citations and I waited almost 10 minutes, do you think I should wait more ?

    Thank you for your help
  • yeah, why don't you try this once and wait a long time (>1h). Hopefully that'll work.
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