Windows 10 Chrome save to zotero icon not showing up

carriejill · September 3, 2015

I've switched to a new laptop running Windows 10. Zotero standalone works fine. Chrome extension says it's installed. But the save to Zotero icon never shows up on sites with citation info.

adamsmith · September 3, 2015

no URL bar icon here?
http://www.worldcat.org/title/wealth-of-nations-books-i-iii/oclc/8424650&referer=brief_results
Could we get a debug ID for loading or reloading that page from the Chrome connector, please:
https://www.zotero.org/support/debug_output#zotero_connectors_chrome_and_safari

carriejill · September 3, 2015

Correct, no URL icon bar here:
http://www.worldcat.org/title/wealth-of-nations-books-i-iii/oclc/8424650&referer=brief_results

When I try to open the general or advanced preferences settings of the Chrome Zotero extension, I can't click on either. Nothing happens. Cannot open them

chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/preferences/preferences.html

So, I can't follow the instructions to get a debug ID.

Thanks
Carrie

adamsmith · September 3, 2015

Do you see anything in the middle of that screen? (the one for which you posted the chrome-extension URI?)

Either way, something is clearly entirely broken about your Chrome extension.
Which Chrome version?
Try uninstalling and re-installing the Chrome extensions.

carriejill · September 3, 2015

THANK YOU. Reinstalling the extension fixed it. Sorry to trouble you. You made my day.