Password recovery does not work - admin help needed

Da Oane

Hello!
Standard password recovery and recovery per email (registration@zotero.org) does not work. I lost the password for my "old" account after a mistake during a password change, and I don't see any other means of communication then this forum.
I would very much like to preserve my "old" account because of earlier work on style files and related forum threads. Is there a contact address that I missed, or maybe a forum administrator who reads this by chance can help?
Thank you very much! Henning

adamsmith

What's the old account username? How does standard recovery not work?
(not an admin, so I won't be able to help you directly, but let's make sure if one of them come along they have all the info they need).

Da Oane

I didn't want to discuss the account open in the forum. But you're right adamsmith, and all account names are visible in the form anyway.
Standard recovery just doesn't work, I don't get the password recovery email although the email address is functional (tested).
The account name is "daoane"

dstillman

The reset message was delivered to your mail server successfully on the 25th. Check your spam folder, and try again.

You can also email registration@zotero.org again if you're still having trouble.

Da Oane

Nothing helped. Zotero emails didn't get through to my postbox while all others did, I have no explanation for it. Finally, I temporarily deleted the e-mail account and retrieved the password reset message in a "catch all" account. Thanks for bothering about this awkward case.