Troubleshooting

Delba Fonseca Santos
Please,

Word could not communicate with zotero.

Thank you!
  • adamsmith
    What's your exact setup (which Zotero version, Word add-on version, Word version, and OS) and what's the exact error message you're getting, exactly as you see it (don't abbreviate, translate, or paraphrase).
  • Delba Fonseca Santos
    hello!

    The exact error message: "Word could not communicate with Zotero. Please ensure Firefox is running and try again. It this problem persist, visit http://www.zotero.org/support/word_processor_plugin_troubleshooting".

    I have Zotero 4.0 para Firefox and Office home and student 2013.

    thanks to you
  • adamsmith
    edited July 5, 2015
    and do you have the Zotero Word add-on installed in Firefox? Which version for that? You can check under tools/ add-ons.
Sign In or Register to comment.