'Could not Save Item'

referencejunkie
My browser has just updated the latest version of zotero but when I try to save a reference i keep getting this 'could not save item'.

my error log number is: 2119354962.
  • adamsmith
    Run through these: http://www.zotero.org/support/troubleshooting_translator_issues
    and if 1-10 don't help, provide all the information requested under 11.
  • dstillman
    [JavaScript Error: "TypeError: can't access dead object" {file: "chrome://zotero/content/xpcom/fulltext.js" line: 515}]
    Do you get this every time?

    If so, first try disabling your other non-Zotero-provided extensions and, if it still occurs, provide a Debug ID for a save attempt that produces it.
  • referencejunkie
    Several websites are not working but others are like Amazon.

    some of the websites that are not:

    http://onlinelibrary.wiley.com.ezproxy4.lib.le.ac.uk/doi/10.1111/hojo.2013.52.issue-4/issuetoc

    http://www.legislation.gov.uk/ukpga/2012/10/part/3/chapter/1/enacted

    https://theconversation.com/hard-evidence-does-prison-really-work-19842

    I'm running Zotero on Windows 8.1 with Firefox 38.0.5.

    EDIT: These problems only occur with Zotero Standalone 4.0.27
    Sorry about that.
    many thanks, is there anything Else I need to include?
  • adamsmith
    So you're saying the problem doesn't occur with Zotero Standalone closed, saving to Zotero for Firefox directly?

    @Dan -- what would be the best way to get debug for that?
  • dstillman
    edited June 30, 2015
    Let's see if Simon or Aurimas have any ideas on this first, since there were some document/cookie-related changes with the connectors in 4.0.27. (The error is trying to access document.title.)
  • referencejunkie
    Zotero 4.0 for firefox works fine. When I close this and open Zotero Standalone it does not works.
  • referencejunkie
    oh and thanks for your time guys.
  • aurimas
    I was able to reproduce the issue with theconversation.com and Simon actually fixed that a few hours ago https://github.com/zotero/zotero/commit/43e1c5c123fa9a2303d51c20bebe8ff8b1327c3e but the error did not manifest the same way as described above. I just saw the popup saying "Saving to..." without ever finishing. This is with Zotero Standalone open and saving via Zotero for Firefox.

    Dan, is the original Error report from Standalone? Which website was that for?
  • dstillman
    Dan, is the original Error report from Standalone?
    Yes. We haven't received any other reports with that error, though.
  • dstillman
    referencejunkie: At least some of the above failures may be due to a different issue, but upgrade to 4.0.27.1 and try again.
  • referencejunkie
    Hello, I have reinstalled Zotero and all seems to be working fine atm. Thanks again.
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