Report ID: 93059272. An error has occurred. Please restart Zotero

arutneva
Hi. Suddenly I am not able to access the data in zotero. Zotero opens and I can see the folder structure but when I click on an article I get the following error:
"An error has occurred. Please restart Zotero. You can report....."

Zotero and Firefox are up to date, and I've tried restarting the machine with no change.

The report ID reads:

[JavaScript Error: "bad script XDR magic number"]
[JavaScript Error: "bad script XDR magic number"]
[JavaScript Error: "Translator with ID f6717cbb-2771-4043-bde9-dbae19129bb3 already loaded from "Archeion - MemoryBC - Aberta on Record.js"" {file: "file:///D:/Home/zSoftwareData/Zotero/translators/ArcheionMemoryBC.js" line: 0}]
[JavaScript Error: "Translator with ID 5af42734-7cd5-4c69-97fc-bc406999bdba already loaded from "Atypon Journals.js"" {file: "file:///D:/Home/zSoftwareData/Zotero/translators/ESA+RSNA%20Journals.js" line: 0}]
[JavaScript Error: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileInputStream.init]" {file: "chrome://zotero/content/xpcom/translation/translator.js" line: 453}]
[JavaScript Error: "State check failed due to transaction in progress"]

version => 4.0.26.2, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.26.2, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.26.2, extension), Zotero Word for Windows Integration (3.1.18.SA.4.0.26.2, extension), Java(TM) Platform SE 8 U40 (11.40.2.25, plugin), Java Deployment Toolkit 8.0.400.25 (11.40.2.25, plugin), QuickTime Plug-in 7.7.6 (7.7.6.0, plugin), Google Update (1.3.26.9, plugin), Google Talk Plugin (5.40.2.0, plugin), Google Talk Plugin Video Renderer (5.40.2.0, plugin), Shockwave Flash (14.0.0.179, plugin), NPLastPass (2.5.5.0, plugin), Nok Nok Labs MFACUpdater (1.3.27.0, plugin), Silverlight Plug-In (5.1.30514.0, plugin), Google Earth Plugin (7.1.2.2041, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Adobe Acrobat (10.1.2.45, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin)


Any ideas?
Thank you.
  • adamsmith
    the location D:/Home/zSoftwareData on your computer -- is there anything unusual about it? Is it on a network drive? Or synced through some sync service?
  • arutneva
    It is backed up to one drive (microsoft). I turned off the sync, as well as restored previous versions of the database and still have the same issue. This started today and the previous versions of the database are a few days old, so not sure if the sync'ing is the issue.
  • adamsmith
    and OneDrive sync is only with that computer, i.e. it's only an online backup? You're not also using it to sync with another computer?
    I'm asking because there is odd stuff going on: your translator directory is corrupted, for example, with translators that should no longer exist. That's easy to fix, but it may well be an indicator of what's actually causing the problem (namely the "state check failed..." message).

    Still - try resetting your translators from the advanced tab of the Zotero preferences, restart and see if that changes anything.
  • arutneva
    Thank you. That fixed it.
    It only should go one way the sync. I'll look into this though.
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