Error 1554792005: problem syncing

urocyon
I'm not sure what I did, but I'm unable to sync one of my computers with the others. It says the item has been changed in multiple locations and to select which one to choose, but it won't let me choose - it automatically selects it. If I try again, the same items keep popping up.
  • adamsmith
    If you don't see the "next" button at the bottom, try hitting return for the conflict resolution dialog.
  • urocyon
    I've been hitting next and it moves to the next record (50+ records), but after going through all of them, the problem isn't resolved.
  • urocyon
    I've tried it multiple times.
  • adamsmith
    OK, see here then:
    https://www.zotero.org/support/kb/repeated_conflicts
  • urocyon
    Okay, so that's what I've done and it's still not working. Suggestions from there?
  • adamsmith
    do you get the red exclamation mark? What does it say when you click on it at the end of the sync conflict resolution?
  • urocyon
    Related item doesn't exist in Zotero.Sync.Server.Data.processUpdatedXML() (null/PVZ6UAHI)
  • urocyon
    Then after I hit send error report I get this:

    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{da954b6d-076a-4314-97ca-fe1cc34e4716}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{da954b6d-076a-4314-97ca-fe1cc34e4716}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{da954b6d-076a-4314-97ca-fe1cc34e4716}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{da954b6d-076a-4314-97ca-fe1cc34e4716}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "not well-formed" {file: "moz-nullprincipal:{25247e6c-65f7-4a07-ad50-139927e17093}" line: 1 column: 1 source: "���V ���"}]
    [JavaScript Error: "syntax error" {file: "moz-nullprincipal:{18f89b61-b9bd-4caa-acee-80b845677be6}" line: 1 column: 1 source: "1554792005"}]
    [JavaScript Error: "syntax error" {file: "moz-nullprincipal:{0e3c07e1-2c27-4513-85b5-853aac15ed8f}" line: 1 column: 1 source: "1554792005"}]
    [JavaScript Error: "syntax error" {file: "http://www.example.com/" line: 1 column: 1 source: "1554792005"}]
    [JavaScript Error: "syntax error" {file: "moz-nullprincipal:{bb0d9386-4505-43ae-8aea-ef7be9f4c27a}" line: 1 column: 1 source: "1554792005"}]
    [JavaScript Error: "syntax error" {file: "moz-nullprincipal:{bb0d9386-4505-43ae-8aea-ef7be9f4c27a}" line: 1 column: 1 source: "1554792005"}]
    [JavaScript Error: "syntax error" {file: "moz-nullprincipal:{bb0d9386-4505-43ae-8aea-ef7be9f4c27a}" line: 1 column: 1 source: "1554792005"}]

    version => 4.0.22, platform => Win32, oscpu => Windows NT 6.1, locale => en-US, appName => Firefox, appVersion => 24.7.0, extensions => Zotero Word for Windows Integration (3.1.17, extension), Zotero Scholar Citations (1.8.7, extension), Google Update (1.3.24.15, plugin), Shockwave Flash (14.0.0.125, plugin), Silverlight Plug-In (5.1.30514.0, plugin), ActiveTouch General Plugin Container (28.4.2012.718, plugin), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin), QuickTime Plug-in 7.7.2 (7.7.2.0, plugin), Adobe Acrobat (10.1.6.1, plugin), iTunes Application Detector (1.0.1.1, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin), Adobe Acrobat - Create PDF (1.2, extension, disabled), Java(TM) Platform SE 6 U45 (6.0.450.6, plugin, disabled), Java Deployment Toolkit 6.0.450.6 (6.0.450.6, plugin, disabled)
  • dstillman
    Paste 'PVZ6UAHI' into the Zotero search bar (in All Fields & Tags mode if you don't see anything) and delete the item that shows up, and then empty the trash. If you don't see the item in the search, it might already be in the trash.

    Then try syncing again.
  • urocyon
    I got sidetracked from Zotero for a little bit so am just getting back to it. I tried pasting 'PVZ6UAHI' and nothing showed up in the results or the trash. When I tried syncing again, it still didn't cooperate. Any more suggestions? I appreciate your help!
  • dstillman
    You're either not in All Fields & Tags mode, not checking in the library root, or are now getting a different error message. That item was deleted on the server on October 10th.
  • urocyon
    I know the first two were not the case, so I tried going back through the process to check on the error code. Here's the new one I got:

    Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileOutputStream.init]
  • urocyon
    And here's the rest:

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "TypeError: window.gBrowser is undefined" {file: "chrome://zoteroscholarcitations/content/scripts/zoteroscholarcitations.js" line: 174}]

    version => 4.0.22, platform => Win32, oscpu => Windows NT 6.1, locale => en-US, appName => Firefox, appVersion => 31.2.0, extensions => Zotero Scholar Citations (1.8.7, extension), Zotero Word for Windows Integration (3.1.17, extension), Shockwave Flash (15.0.0.189, plugin), ActiveTouch General Plugin Container (28.4.2012.718, plugin), Adobe Acrobat - Create PDF (1.2, extension, disabled), Google Update (1.3.25.5, plugin, disabled), Silverlight Plug-In (5.1.30514.0, plugin, disabled), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin, disabled), Java(TM) Platform SE 6 U45 (6.0.450.6, plugin, disabled), Java Deployment Toolkit 6.0.450.6 (6.0.450.6, plugin, disabled), QuickTime Plug-in 7.7.2 (7.7.2.0, plugin, disabled), Adobe Acrobat (10.1.6.1, plugin, disabled), iTunes Application Detector (1.0.1.1, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled)
  • urocyon
    Could it be a problem that I've brought in some of my citations through Firefox and others through Chrome?
  • adamsmith
    disable your other add-ons, in particular Zotero Scholar Citations, and update to the newest version of Zotero. Then try again.
  • urocyon
    No luck - it still tells me there is a conflict resolution.
  • adamsmith
    The conflict resolution is not an error though. You'll have to run through those and see if you get an error at the end. If you don't this will all go through. If you do, that's the relevant error (i.e. something like the "Related item doesn't exist in Zotero.Sync.Server.Data.processUpdatedXML() (null/PVZ6UAHI)" you reported above)
  • urocyon
    I did that - there are 79 of them. After I finished, I got the error message pasted above.

    Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileOutputStream.init]
  • dstillman
    edited October 27, 2014
    Where are you seeing that, exactly? And are you sure that's the full error? Can you generate a Debug ID (different from a Report ID) for the sync attempt through the error?
  • urocyon
    Here's the debug ID: D1580991939

    I don't know if you need it, but the new report ID is 1144335396 and the error (I think it's the same as what I sent you before):

    Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileOutputStream.init]

    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    [JavaScript Error: "value is not a non-null object" {file: "chrome://browser/content/browser.js" line: 14756}]
    1414434653858 addons.update-checker WARN Update manifest for web2pdfextension@web2pdf.adobedotcom did not contain an updates property
    1414434653885 addons.update-checker WARN Update manifest for {972ce4c6-7e08-4474-a285-3208198ce6fd} did not contain an updates property

    version => 4.0.23.1, platform => Win32, oscpu => Windows NT 6.1, locale => en-US, appName => Firefox, appVersion => 31.2.0, extensions => Shockwave Flash (15.0.0.189, plugin), ActiveTouch General Plugin Container (28.4.2012.718, plugin), Zotero Scholar Citations (1.8.7, extension, disabled), Zotero Word for Windows Integration (3.1.17, extension, disabled), Adobe Acrobat - Create PDF (1.2, extension, disabled), Google Update (1.3.25.5, plugin, disabled), Silverlight Plug-In (5.1.30514.0, plugin, disabled), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin, disabled), Java(TM) Platform SE 6 U45 (6.0.450.6, plugin, disabled), Java Deployment Toolkit 6.0.450.6 (6.0.450.6, plugin, disabled), QuickTime Plug-in 7.7.2 (7.7.2.0, plugin, disabled), Adobe Acrobat (10.1.6.1, plugin, disabled), iTunes Application Detector (1.0.1.1, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled)
  • urocyon
    I'm seeing that "Component returned failure code" after I go through the 79 conflict resolutions.
  • dstillman
    OK, this is a different, unrelated error:

    (3)(+0000001): Writing full-text content and data for item 0/34DDGNSV
    to C:\Users\[...]\AppData\Roaming\Mozilla\Firefox\Profiles\
    9q2gsazu.default\zotero\storage\34DDGNSV\.zotero-ft-unprocessed

    (5)(+0000001): Rolling back transaction

    (3)(+0000009): Resetting Notifier event queue

    (1)(+0000002): 'toString' => function(...){...}
    'message' => "Component returned failure code: 0x80004005
    (NS_ERROR_FAILURE) [nsIFileOutputStream.init]"
    'result' => 2147500037
    'name' => "NS_ERROR_FAILURE"
    'filename' => "chrome://zotero/content/xpcom/file.js"
    'lineNumber' => 228
    'columnNumber' => 0
    'inner' => [object Null] {}
    'data' => [object Null] {}
    It's likely caused by security software on your system. If you're running any, try disabling it.
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